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Community meets Data
Communities generate unique data and insights. TokyWoky has developed its own suite of analytics tools to best harness their value
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What do we track?
Engagement
A Community’s health must be measured through a specific set of engagement metrics.
People
To successfully grow a community, we need tools to know about every single member of it
Insights
Customer communities tell you the truth. We build the tools to extract it.
How does it work?
1
Tracking engagement
All the data generated by TokyWokys’ activity is pushed onto a client dashboard. The aim of the dashboard is to monitor the community’s health through precise engagement metrics : answer rate, volume of content created, number of experience points distributed, satisfaction rate, revenue generated…
2
Getting to know people
The better you know your community’s members, the easier it is to offer them an awesome experience. The platform tracks user actions but also all the information they want to share with you and each other: favorite products, specific tastes, mini-biography, etc...
3
Finding the truth
When customers talk to each other, they tell the truth about your brand, your products, your website... So, we’ve developed a semantic analysis tool that spots recurring topics and issues. That way, our customers have access to continuous & transparent feedbacks from their best customers.
Want to start leveraging your community?
Book a demo!
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+33 1 42 33 55 47
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