TokyWoky has built the world’s first Community Chat, allowing customers of online sites & shops to ask & answer each other’s questions 24/7.
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Why let your customers help each other?
Because your community can handle questions 24/7 and has your shoppers trust.
Because you’ll get to know what customers think about every aspect of your website
Because it lets you spot ambassadors effortlessly, building your community
How does it work?
We let your visitors chat
We create a space on your website where customers can ask each other questions freely and get transparent answers from peers they trust.
We empower your community
We automatically identify the customers who give the best answers and onboard them onto our gamified "coach platform". There, we retain them and help them improve through a fun and rewarding experience.
We spot key insights
Shoppers tell each other everything. Our content analytics tool identifies the pain points and problems your online shoppers talk about allowing you to understand your clients’ needs and improve their experience.
When we spot recurring questions or topics on your community chat, we add them to our dynamic faq tool. That way, key questions get quick answers and the community can focus on the rest!
Want to start leveraging your community? Book a demo!